At DaVinci Business Graphics, our goal is to make sure you get the business chart or map you need -- quickly, reliably and at the best possible price. And, we are very proud to say that less than 2% of our products are returned for any reason.

For your convenience, we have established easy to use replacement and return policies:
Replacement Policy
Custom Products
Damaged Goods
Return Authorization Number (RAN)

Mistakes made by the DaVinci Staff
First and foremost, we want you to get the product you need. If the people here at DaVinci make a mistake, we will simply correct the error by replacing the product at no additional charge to you. And, we apologize for any inconvenience.

If you find that you have ordered the wrong map or business chart, we can help. Call us to discuss what you want. Return the unwanted map or business chart in its original and re-sellable condition. We will apply the cost of the original product to the replacement, less a 15% restocking fee and any shipping & handling charges.
What you should do:

1. Call us within 2 days of receipt.
2. Get the Return Authorization number (RAN) by completing the Return Request
3. Return the product within 10 days of when the RAN was issued

What DaVinciBG WILL NOT DO:

1. Accept any returns that are not pre-authorized or don’t have a Return Authorization Number (RAN)
2. Issue a RAN after 2 days after receipt of product
3. Issue a RAN without a completed and signed Return Request
4. Accept any return after 10 days after the RAN was issued
5. Accept any product not in its original and re-sellable condition

If you receive a product with visible damage, call us immediately. If the damage is discovered before delivery, refuse it immediately. A replacement will be expedited and shipped to you as soon as possible.

DaVinciBG.com appreciates your assistance in processing any claim with the shipping carrier.

All returns have a Return Authorization Number (RAN). Call your Client Service Representative. They will promptly process your request. Complete the Return Request and they will provide you with your RAN.

Any products returned without this number will not be accepted.
You may contact us at Sales@DaVinciBG.com or 800.321.7002