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Customer Service Customer Service
Return Policy
Address:
18005 Sky Park Cr
Suite 54 J
Irvine, CA 92614

Phone:
1-800-321-7002

Email:
sales@DaVinciBG.com

Fax:
1-949-679-1585
At DaVinci Business Graphics, our goal is to make sure you get the affordable business
charts, calendars and wall maps you need – quickly!
We have established replacement and return policies for your convenience:

I ordered the wrong business chart, calendar or wall map!
We can help. Call us to discuss what you want. Return the unwanted business chart,
calendar or wall map in its original and re-sellable condition. We will apply the cost of the
original product to the replacement, minus any shipping & handling charges.

What you should do:
1. Call us within 2 days of receipt.
2. Complete the Return Request and get a Return Authorization Number (RAN).
3. Return the product within 10 days of when the RAN was issued.

What DaVinci Business Graphics WILL NOT DO:
1. Accept any returns that are not pre-authorized or don't have a Return Authorization
Number (RAN).
2. Issue a RAN after 2 days of receipts of product.
3. Issue a RAN without a completed and signed Return Request.
4. Accept any return after 10 days after the RAN was issued.
5. Accept any product not in its original and re-sellable condition.
6. Accept returns of Paper Products.

For Mistakes made by the DaVinci Staff:
We want you to get the product you need. If we made a mistake, we will simply correct
the error by replacing the product at no additional charge to you and apologize for any
inconvenience.

For Damaged Goods:
If you receive a product with visible damage, call us immediately. If the damage is
discovered before delivery, refuse it immediately. A replacement will be expedited and
shipped to you as soon as possible.
We appreciate your assistance in processing any claim with the shipping carrier.

For Custom Charts and Calendars:
If DaVinci Business Graphics makes a mistake during the production of a Custom Chart or
Calendar, we will gladly replace it at no additional cost. However, due to the custom nature
of these products, we cannot accept returns.

What is a Return Authorization Number (RAN)?
It’s a number we use to keep track of returns. Simply call your client service representative
and they will help you with your Return Request. Complete and sign the Return Request and
they will provide you with your RAN. Any products returned without this number will not be
accepted.

Remember to start the return process by contacting us as soon as possible.
You may contact us at Sales@DaVinciBG.com or 1-800-321-7002
Easy Ways To Shop
1. Browse our Business Charts, Calendars and Wall Maps online
Browse Charts, Calendars, and Maps 2. Call us at 1-800-321-7002
3. Email us at Sales@DaVinciBG.com
Company Headquarters:18005 Skypark Circle, Suite 54 J, Irvine, CA 92614
East Coast: 10 First Street Wellsboro, PA 16901
© Copyright 2017 Intelligent Direct, Inc.